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Returns & Exchanges
Due to the perishable nature of ice cream, we do not accept returns. However, we offer a 'Melt-Free Guarantee'—if your order arrives melted, we will replace it or issue a refund.
1
Inspect Your Delivery
Check your package immediately upon arrival to ensure the pints are firm and frozen.
2
Document Issues
If there is damage or melting, take clear photos of the product and the shipping label.
3
Contact Support
Email our customer experience team within 24 hours of delivery with your order number and photos.
4
Resolution
Our team will review your claim and arrange for a replacement shipment or a full refund to your original payment method.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing